Terms & Condition
At Oragel Technologies Pvt Ltd (OTPL Broadband), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, broadband services, IPTV services, OTT-enabled plans, mobile applications, and related services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you submit an enquiry, register for a service, or communicate with us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Residential or Business Address
- City and Location Details
- Installation Address
- Identity Verification Documents (where required)
- Billing Information
Technical Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Network Information
- Website Usage Data
- Cookies and Tracking Data
2. How We Use Your Information
We use your information for the following purposes:
- Providing broadband and connectivity services.
- Processing new connection requests.
- Managing customer accounts.
- Installation and technical support.
- Billing and payment processing.
- Service renewals and notifications.
- Customer communication and support.
- Improving website performance and user experience.
- Sending service-related updates and announcements.
- Compliance with legal and regulatory requirements.
3. Communication with Customers
We may contact you through:
- Phone Calls
- SMS Messages
- Email Communications
- WhatsApp Messages
- Customer Service Notifications
These communications may include:
- Service updates
- Installation scheduling
- Renewal reminders
- Billing notifications
- Promotional offers
- Customer support responses
You may opt out of promotional communications at any time.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Remember user preferences.
- Analyze website traffic.
- Enhance user experience.
- Measure marketing effectiveness.
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing of Information
Oragel Technologies Pvt Ltd (OTPL Broadband) does not sell or rent customer information to third parties.
We may share information with:
Authorized Service Partners
For installation, maintenance, and customer support services.
Payment Providers
For processing payments securely.
Regulatory Authorities
When required by law, court order, or government regulations.
6. Data Security
We implement reasonable security measures to protect your information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
These measures may include:
- Secure servers
- Access controls
- Data encryption where applicable
- Regular security monitoring
While we strive to protect your information, no method of transmission over the internet is completely secure.
7. Changes to This Privacy Policy
Oragel Technologies Pvt Ltd (OTPL Broadband) reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.
Continued use of our services after changes are published constitutes acceptance of the revised Privacy Policy.
8. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
- Oragel Technologies Pvt Ltd (OTPL Broadband)
- CA Road Hotel Wood Land Near GNS Fiber Nagpur
- +91-7122771080
- otpl.support@gmail.com
- otplbroadband.com